Return & Exchange Policy
For Online Purchases
Online purchases may be returned to select corporate stores within Canada where Joe Fresh apparel is carried, or by mail within 30 days of your purchase date with original tags and invoice. Exchanges are available in select stores only.
The following items are considered FINAL SALE and cannot be returned or exchanged: masks, all gift cards, pierced earrings, hats, and underwear. Swimwear must have original price tags and hygienic liner intact. Gifts purchases online can be returned or exchanged in select stores only, including Joe Fresh standalone, Superstore locations in Ontario, Western, and Atlantic Canada, and Maxi & Cie stores that carry Joe Fresh. Original shipping and gift packaging charges are non-refundable.
For In-Store Purchases
You can return or exchange your items at the Joe Fresh department or Customer Service desk within 30 days, with original price tags and receipt. Some exceptions apply. Refunds or exchanges will be accepted at any of our corporate banners or standalone stores where Joe Fresh apparel is carried, regardless of where the original purchase was made.
Banners include: Superstores Ontario and West, Extra Foods, Zehrs, Loblaws, Loblaws Quebec, Maxi & Cie, Atlantic Superstore, Dominion and all Joe Fresh freestanding locations. Swimwear must have original price tags and hygienic liner intact. All sales are final on: Gift cards, pierced earrings, hats, and underwear.