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RETURN & EXCHANGE POLICY

Items purchased online on or after November 13th, 2017 can be returned via mail to our warehouse until January 15th, 2018. Exchanges are available in-store only. Items purchased at a clearance price ending in $0.94 or marked as Final Sale cannot be returned or exchanged.

ONLINE RETURN AND EXCHANGE POLICY

Online purchases may be returned by mail within 30 days of your purchase date with original tags and invoice. Returns and exchanges are not accepted at any other retailer that may carry Joe Fresh product. All returns mailed back to the warehouse are subject to an $8 return fee.

The following items are considered FINAL SALE and clearance items and cannot be returned or exchanged: all gift cards, pierced earrings, hats, underwear and clearance items. Swimwear must have original price tags and hygienic liner intact. If final sale/clearance items are returned to the warehouse, you will be contacted regarding your return. Gifts purchased online can be returned or exchanged in-store only. Original shipping and gift packaging charges are non-refundable.

TO RETURN BY MAIL ($8 RETURN SHIPPING FEE):

1.

Initiate your return request online by selecting the return request link from Order History in your account at JoeFresh.com if you are a registered customer or from the bottom of your order confirmation email if you checked out as a guest. Select the item(s) you wish to return*, including quantity and reason for the return, and then select “Continue”. Review and confirm your return request.

On your packing list, indicate the quantity and return code for each item being returned, and include this list with your return shipment. Return codes are listed on the back of the packing list and invoice.

RETURN CODE

RETURN REASON

A

Too small or large

B

Overall fit

C

Damaged or defective

D

Changed mind

E

Item not as pictured

F

Item not as described

G

Value for the price

H

Incorrect item delivered

I

Incorrect size delivered

J

Delivered late

K

Ordered multiple sizes/colors

L

Gift return

                                                                                                      

2.

Ensure all items are packed and sealed securely using the original package, if possible, and affix the prepaid return label included with your shipment.  Ensure no other packing or shipping labels are showing.

3.

Drop the shipment off at your nearest USPS location. Keep your receipt for tracking purposes.

4.

Once processed, you will receive a return confirmation email.  Your refund will be credited in the same form as your original payment.  A return shipping fee of $8 will apply and be deducted from any amounts to be credited. Once the return has been received, please allow 3-5 business days for processing and an additional 3-5 business days for the refund to appear on your original method of payment.

Please note that your return will not go back to the originating facility. If you choose to ship your parcel back without the use of the enclosed return shipping label, please contact Customer Service for the return delivery address.