SHIPPING & HANDLING

We are experiencing a high volume of online orders and taking extra care in our distribution centre for the health and safety of our employees and customers.

In addition, shipments handled by Canada Post will be delayed. Please anticipate an additional 5-10 days in your package's shipping delivery time.

JOEFRESH.COM offers everyday free shipping on orders $25+ (not including discounts and tax).

WHERE DO WE SHIP?

We currently ship to all Canadian postal codes. Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as warehouses, freight forwarding/redirecting services and hotels. For US orders, please visit JoeFresh.com/us International shipping is currently not available.

How long does it take for my order to be processed?

After your order has been placed, you will be notified with an order confirmation email. Your order will be processed in our fulfillment center within 24-48 hours, subject to peak holiday periods. Once your order has shipped, you will receive a shipping confirmation email with a shipment tracking number. If you are a registered user, you may also log in to your account to review the status of your current and past orders.

US SHIPPING RESTRICTIONS

Due to our US site closure as of June 8th, 2020 at 9 p.m. est / 6 p.m. pst, we reserve the right to restrict delivery to certain remote locations. All delivery options are only available for Canadian locations. At this time, we are not able to split an order into multiple shipping destinations across countries.

SHIPPING OPTIONS

What shipping options are available?

All shipments will be delivered by the courier stated on your shipping confirmation email. Once your order has shipped, you can track your shipment via the courier's website. Delivery standard begins once the courier has processed the parcel at their facility. 

STANDARD: $8 (plus applicable taxes), estimated delivery within 4-7 business days*
EXPRESS: $17 (plus applicable taxes), estimated delivery within 2-3 business days*
PRIORITY: $25 (plus applicable taxes), estimated delivery within 1-2 business days* for orders placed by 11:00 AM

*Delivery times are subject to parcel destination.

TRACKING STATUS

Your tracking number may take 2-3 days to update online after the initial scan is completed by the courier for all provinces excluding ON, QC, NU, YT and NWT.

SHIPPING RESTRICTIONS

We reserve the right to restrict delivery to certain remote locations. Express and Priority delivery are only available for select locations. At this time, we are not able to split an order into multiple shipping destinations.

GIFT MESSAGING AND GIFT WRAPPING

Gift messaging is available free of charge to our customers. Upon checkout, you may enter a personalized message up to 300 characters to the recipient of your order. Gift packaging is available for an additional fee of $5. Gifts will be hand packed in Joe Fresh branded materials and a gift invoice will be included for easy returns.

TAXES

All taxes will be applied subject to federal and provincial tax legislation.

For more information, visit our Terms of Use.

Loblaws Inc. tax registration numbers are as follows:
GST/HST registration 122235922 RT0001
QST registration 1010070330 TQ0002

For all other enquiries regarding your order, please contact Customer Service, through our Contact Us page or by phone at 1-855-322-2522.