Shipping & Handling 

Will my order be delayed due to the Canada Post service disruption?

While Canada Post is experiencing a service disruption, we are relying on other carriers. Orders to remote areas and P.O. boxes will be cancelled. All other orders will be unaffected as we are working with alternative carriers that will reliably deliver to you.

Can I still expect fast shipping?

Yes! You can still expect reliable service as we are relying on other carriers at this time.

Can I choose a different shipping method?

Currently, we do not offer the option to select a specific carrier in advance.

For more information, please review our return policy.

Thank you for your understanding and patience during this time. We remain committed to delivering your order on time.

All shipments will be delivered by the courier stated on your shipping confirmation email. Once your order has shipped, you can track your shipment via the courier's website. Delivery standard begins once the courier has processed the parcel at their facility.

Standard: $3.99 (plus applicable taxes), estimated delivery within 4-7 business days*

Please note: as of January 23, 2023 express shipping is no longer available for online orders.

*Delivery times are subject to parcel destination.

Free shipping on orders $50+

“Free Shipping” (the “offer”) is valid online only at www.joefresh.com/ca. The offer entitles you to purchase a total of $50 or more before applicable taxes and shipping fees and get Free Standard Shipping on your order. The offer applies to standard shipping orders only. No code required. Not valid for cash. Cannot be applied to previous purchases. Offer valid in Canada only. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of discount and to modify or cancel these promotions due to system error or unforeseen problems.

We currently ship to all Canadian postal codes. Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as warehouses, freight forwarding/redirecting services and hotels. Shipping to the Unites States is not currently available. 

After your order has been placed, you will receive an order confirmation email. Your order will be processed in our fulfillment center within 24-48 hours, subject to peak holiday periods. Once your order has shipped, you will receive a shipping confirmation email with a shipment tracking number. If you are a registered user, you may also log in to your account to review the status of your current and past orders. 

Your tracking number may take 2-3 days to update online after the initial scan is completed by the courier for all provinces excluding ON, QC, NU, YT and NWT. 

We reserve the right to restrict delivery to certain remote locations. At this time, we are not able to split an order into multiple shipping destinations.

All taxes will be applied subject to federal and provincial tax legislation. For more information, visit our Terms of Use. 

Loblaws Inc. tax registration numbers are: 

GST/HST registration 122235922 RT0001 

QST registration 1010070330 TQ0002 

For all other inquiries regarding your order, please contact customer service through our Contact Us page or by phone at1-855-322-2522.